3BD Systems ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (3bdsystems.com) or submit information through our contact and application forms. Please read this policy carefully. If you do not agree with its terms, please discontinue use of the site.
1. Information We Collect
We may collect the following categories of information:
- Personal Identifiers: Name, email address, phone number, and business name submitted through our contact, application, or booking forms.
- Business Information: Website URL, business type, services of interest, budget range, and project details you voluntarily provide.
- Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically through analytics tools.
- Communications: Any messages, notes, or correspondence you send to us directly.
- Booking Data: Date, time, and consultation preferences when you schedule a call through our booking system.
- Automated Interaction Data: If you interact with AI-powered chat, SMS, or automated follow-up systems we operate, your responses, message content, and engagement data may be collected and stored.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, applications, and consultation requests.
- To schedule, confirm, and manage discovery calls and consultations.
- To deliver services you have engaged us for and manage our business relationship.
- To send you transactional emails such as booking confirmations and application acknowledgments.
- To send marketing and promotional communications — including but not limited to emails, newsletters, and follow-up messages about our services — where you have provided your information and consented, or where we have a legitimate interest in doing so under applicable law.
- To improve our website, services, and customer experience based on usage data and feedback.
- To comply with legal obligations and enforce our Terms and Conditions.
- To prevent fraud, spam, and unauthorized access to our systems.
3. Marketing Communications & Your Consent
By submitting your information through any form on our website — including our contact form, application form, or booking form — you acknowledge and agree that 3BD Systems may contact you via email or other electronic means for business-related and marketing purposes, including but not limited to:
- Follow-up emails regarding your inquiry or application
- Information about our services, packages, and offers
- Educational content, case studies, and business tips
- Promotional announcements and special offers
We comply with the CAN-SPAM Act and all applicable email marketing laws. Every marketing email we send will include:
- Our valid physical or business address
- A clear identification that the message is an advertisement
- A clear and conspicuous explanation of how to opt out
- A working unsubscribe mechanism honored within 10 business days
To opt out of marketing emails at any time, click the "Unsubscribe" link in any email we send, or contact us directly at sales@3bdsystems.com with the subject line "Unsubscribe." Transactional emails (such as booking confirmations) are not subject to opt-out as they are necessary for service delivery.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Consent: Where you have given clear consent for us to process your data for a specific purpose.
- Contractual Necessity: Where processing is necessary to fulfill a contract with you or take pre-contractual steps at your request.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, such as marketing our services to individuals who have contacted us, provided such interests are not overridden by your rights.
- Legal Obligation: Where we are required to process data to comply with applicable law.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information with:
- Service Providers: Trusted third-party vendors who assist in operating our website and delivering services, including website analytics (Google Analytics), bot protection (Cloudflare), email delivery (Resend), and CRM/automation platforms used to power AI lead conversion, SMS follow-up, and booking systems. These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
- Legal Requirements: If required by law, subpoena, court order, or other governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These include:
- Analytics Cookies: We use analytics tools to understand how visitors interact with our site (pages visited, time on site, traffic sources). This data is aggregated and anonymized.
- Security Cookies: Security service cookies used for bot detection, DDoS protection, and site security.
- Functional Cookies: Session cookies necessary for the website to function properly.
You can instruct your browser to refuse all cookies or notify you when a cookie is being sent. However, some features of our website may not function properly without cookies.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Contact form submissions and application data are retained for up to 3 years for business purposes. You may request deletion of your data at any time by contacting us at sales@3bdsystems.com.
8. Data Security
We implement commercially reasonable technical and organizational security measures to protect your information from unauthorized access, use, alteration, or disclosure. These include encrypted data transmission (TLS/HTTPS), secure database storage, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Opt-Out of Marketing: Opt out of receiving marketing communications at any time.
- Data Portability: Request a machine-readable copy of your data (EEA residents).
- California Residents (CCPA): You have the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, contact us at sales@3bdsystems.com.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided personal information, we will take steps to delete such information promptly.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: